Contact Us

Questions about the Free plan, Premium billing, or setup? Reach out below.

Get in Touch

Whether you're deciding between Free and Premium, need help installing the app, or want to report a slow connection, use the form or reach out directly.

 support@brightvpnofficial.com

 Support available every business day

 Get started with Bright VPN now

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Support

What We Can Help With

Our team can walk you through the difference between Free and Premium, help diagnose a slow connection on a specific server location, and guide you through installing Bright VPN on a new device.

We can't manage an active subscription's billing details or reset a login on your behalf directly from this website, since those actions happen on the Bright VPN platform itself, not here. What we can do is make sure you understand exactly what you're getting before you install or subscribe.

Common Support Questions

Most people start on Free to try Bright VPN with no commitment, then upgrade to Premium if they want more server locations or faster unthrottled speeds.

Switch to a nearby alternate server location from the app; Premium's priority bandwidth usually resolves this faster than Free.

Yes, our support team can walk you through installing and enabling the Chrome or Firefox extension.

Email inquiries submitted through the contact form usually receive a reply within one business day.

Yes — support handles inquiries in multiple languages, including Russian, so you can reach out in whichever language you're most comfortable with.

Yes, describe what happened and which platform you're on through the contact form — details like your operating system and app version help us route the report correctly.